Loyalty Club
How do I gain and lose reward points in the loyalty club?
Posted by Ashlyn Hogan on
White Fox Loyalty Club members earn 1 point per $1 spent. To earn points, members must be logged in to their account. Regarding returning items & gift cards: Returning for a refund or credit note will deduct the points from your balance. If using a gift card, you will not gain points.
Can I redeem products in the loyalty shop without purchasing anything on the White Fox website?
Posted by Ashlyn Hogan on
No. You are unable to redeem anything on the loyalty shop and checkout without purchasing an item from the White Fox website.
What products are available on the loyalty club shop?
Posted by Ashlyn Hogan on
Only products featured in White Fox loyalty club rewards shop are available for redemption. This can be viewed once logged into your account under loyalty shop.
If I have made purchases prior to joining the club, do I earn points?
Posted by Ashlyn Hogan on
No. Loyalty club members are unable to earn points on purchases made prior to joining the club on the 1st of August, 2023.
How do I keep my tier status?
Posted by Ashlyn Hogan on
Rewards members will retain their level status for 12 months. After this, If no points have been earned in the year they will drop down in levels.
