Refunds & Returns

Please submit a return request here before posting your items back. To Return your order please follow the below steps: Submit a return via our returns page or through your White Fox account. Make sure your order number and email address is filled in then click ‘Return Items’ Select the item/s you are wanting to return then click ’next’ Select your return reason and quantity from the drop down then click ‘next’ You will then be provided with our returns address & will need to cover the cost of the return. Take your return to your closest shipping provider or...

Please submit a return request here before posting your items back. To Return your order please follow the below steps: Submit a return via our returns page or through your White Fox account. Make sure your order number and email address is filled in then click ‘Return Items’ Select the item/s you want to return then click ’next’ Select your return reason and Quantity from the drop down then click ‘next’ You will be charged a $9.95 AUD label fee for a change of mind return Download your label from the returns portal, attached it to your return & drop...

Please submit a return request here before posting your items back. To Return your order please follow the below steps: Submit a return via our returns page or through your White Fox account. Make sure your order number and email address is filled in then click ‘Return Items’ Select the item/s you want to return then click ’next’ Select your return reason and Quantity from the drop down then click ‘next’ You will be charged a $9.95 AUD label fee for a change of mind return Download your label from the returns portal, attached it to your return & drop...

Once we receive your return, you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit will be applied under the email address used to place the order. To access the store credit, you will need to 'Register' the account by clicking here.