Order Enquiries
Categories
Is there a White Fox Boutique Shop I can visit?
Posted by Ashlyn Hogan on
White Fox Boutique is exclusively based online only.
What should I do if I receive an incorrect or faulty item?
Posted by Ashlyn Hogan on
We're sorry to hear you have received an incorrect or faulty item!Please email info@whitefoxboutique.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.
What if my order is returned to sender?
Posted by Ashlyn Hogan on
You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package, a store credit will automatically be processed for the items in the order. This store credit will be issued back on to your White Fox Boutique account for you to use on a new order!
Why is my order stuck in transit?
Posted by Ashlyn Hogan on
Unfortunately, once an order is dispatched from our warehouse, we have no control over delays within the postal network. Please know that your order is on it's way to you and we are doing everything in our power to ensure it is delivered ASAP.
Where is my tracking information?
Posted by Ashlyn Hogan on
Your tracking information will be sent via email once your order has been dispatched from our warehouse.
