Customer Care


Where can I purchase White Fox products?

Customers are advised to place orders exclusively through our official website:

Purchasing through our official website ensures the authenticity of products and safeguards your personal information.

When will my order be dispatched?

We aim to dispatch all orders placed before 12 PM AEST Monday - Friday the same day. If your order is placed after this time, on a weekend or on a NSW Public Holiday we aim to have these dispatched the next business day*

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

Please visit our orders page for more information.

I didn't receive an order or shipping confirmation?

It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you!

Please contact us straight away at with the Full Name the order was placed under.

Where is my order dispatched from?

Orders are dispatched from our warehouse in Sydney, Australia.

Can I change my billing address?

Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Can I change my order address?

Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.

We're really quick at packing your order up which means we can't make any changes once you've placed it.

Can I cancel my order?

All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edit your order as it can take 1-2 Business Days for our Customer Service team to respond to your email.

What does it mean if my order says 'unfulfilled'?

This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.

I ordered with express delivery, why has it not been dispatched?

The express shipping timeframe on our website refers to the estimated time of delivery once your order has been dispatched from our warehouse. Please refer to 'When will my order be dispatched?' for more information.

Where is my tracking information?

Your tracking information will be sent via email once your order has been dispatched from our warehouse.

Why is my order stuck in transit?

Unfortunately, once an order is dispatched from our warehouse, we have no control over delays within the postal network. Please know that your order is on it's way to you and we are doing everything in our power to ensure it is delivered ASAP.  

What if my order is returned to sender?

You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package, a store credit will automatically be processed for the items in the order. This store credit will be issued back on to your White Fox Boutique account for you to use on a new order!

What should I do if I receive an incorrect or faulty item?

We're sorry to hear you have received an incorrect or faulty item!

Please email with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.

Click here to email us