NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕
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ORDERS
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PAYMENTS, PROMOS & GIFT VOUCHERS
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SHIPPING
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SHIPPING
NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Shipping timeframes do not take into account dispatch timeframes. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!
Sydney Same Day & Tonight Delivery
NOTICE: Sydney Same Day Tonight delivery will be unavailable for the 15th of July due to a high volume of orders. We do apologise for the inconvenience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.
SYDNEY SAME DAY DELIVERY IS CURRENTLY UNAVALIABLE
FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES
Order by 10:00 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!
Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!
If your Same Day Order is placed after 1:30 PM AEST Monday - Friday, after 10:30 AM AEST on a Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.
Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.
*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here
Brisbane & Melbourne Same Day Delivery
BRISBANE AND MELBOURNE SAME DAY DELIVERY IS CURRENTLY UNAVALIABLE
FLAT RATE $19.95 FOR ALL BRISBANE & MELBOURNE SAME DAY DELIVERIES
Need it now? Place your order before 10.00 AM AEST Monday - Friday to receive your order by 6-9 PM!
If your tonight order is placed after 10.00 AM AEST Monday - Friday, On a Saturday/Sunday or NSW public holiday then your order will be delivered the following business day.
Unfortunately, we are unable to deliver to Australia Post Office Boxes, Business Addresses or Parcel Lockers with Same Day Delivery. Customers must provide a residential address where somebody can accept the delivery from our courier.
*Please note this option will only be available if Tonight Delivery is available to your address. For more information click here.
When will my order be shipped?
Orders received before 12 PM AEDT Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.
Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
*DUE TO THE HIGH NUMBER OF ORDERS FROM OUR SALE THERE IS CURRENTLY A DELAY IN DISPATCH TIMES. WE APOLOGISE FOR THIS INCONVENIENCE AND WE ARE WORKING SUPER HARD TO GET YOUR ORDER DISPATCHED AS SOON AS POSSIBLE.
Please visit our orders page for more information.
Australian Express & Standard Shipping
Australia Post
EXPRESS
1-4 Business Days*
$7.95 AUD
Free for orders over $99 AUD
Australia Post
STANDARD
2-14 Business Days*
$4.95 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.New Zealand Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARDDHL Express
EXPRESS
2-7 Business Days*
$14.95 AUD
Free for orders over $150 AUD
Australia Post
STANDARD
8-13 Business Days*
$7.95 AUD
Free for orders over $100 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.
United Kingdom Shipping
UK SHIPPING
3-5 Business Days*
£6.00 GBP
Free for orders over £100 GBP
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
United States Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post
STANDARD
10-20 Business Days*
$7.95 AUD
Free for orders over $150 AUD
DHL Express
EXPRESS
2-7 Business Days*
$14.95 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Canada Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post
STANDARD
10-15 Business Days*
$7.95 AUD
Free for orders over $150 AUDDHL Express
EXPRESS
2-7 Business Days*
$14.95 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Ireland Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express
EXPRESS
3-10 Business Days*
$20 AUD
Australia Post
STANDARD
10-15 Business Days*
$9.95 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.Europe Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Austria
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Belgium
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Croatia
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Denmark
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Finland
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
France
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Germany
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Greece
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Guernsey
DHL Express
EXPRESS
3-10 Business Days*
$20 AUD
Hungary
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
Italy
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Jersey
DHL Express
EXPRESS
3-10 Business Days*
$20 AUD
Lithuania
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Luxembourg
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Malta
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
Netherlands
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Norway
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Poland
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Portugal
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Slovenia
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Spain
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Sweden
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Switzerland
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Estimated delivery times do not include dispatch times, customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Asia Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Hong Kong
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
Hong Kong
Australia Post
STANDARD
20-30 Business Days*
$12.95 AUD
Singapore
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
Singapore
Australia Post
STANDARD
20-30 Business Days*
$12.95 AUD
Japan
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.South America Shipping
Mexico
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
Puerto Rico
DHL Express
EXPRESS
2-7 Business Days*
$85 AUD
Guam
DHL Express
EXPRESS
2-7 Business Days*
$85 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
Middle East Shipping
United Arab Emirates
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
Saudi Arabia
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
What If My Country Isn't Listed At Checkout?
If your country is not listed please email info@whitefoxboutique.com for a shipping quote.
Customs Charges
Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
UK Custom Charges
Custom fees are included in the final price for UK customers at the checkout. No further fees are required at entry.
Applicable to orders placed from 25th Sept 2023 AEST
Custom holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Does my order require a signature on delivery?
For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).
If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.
Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.
Can't find what you are looking for?
Click here to email us -
RETURNS
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PRODUCT & STOCK
-
GENERAL INFORMATION
SHIPPING
NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕
NOTICE: Please allow additional business days for your order to be dispatched, we are currently experiencing a high volume of orders. Shipping timeframes do not take into account dispatch timeframes. Our team is working super hard to get orders out as quickly as possible so we thank you for your patience!
Sydney Same Day & Tonight Delivery
NOTICE: Sydney Same Day Tonight delivery will be unavailable for the 15th of July due to a high volume of orders. We do apologise for the inconvenience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.
SYDNEY SAME DAY DELIVERY IS CURRENTLY UNAVALIABLE
FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES
Order by 10:00 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!
Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!
If your Same Day Order is placed after 1:30 PM AEST Monday - Friday, after 10:30 AM AEST on a Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.
Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.
*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here
Brisbane & Melbourne Same Day Delivery
BRISBANE AND MELBOURNE SAME DAY DELIVERY IS CURRENTLY UNAVALIABLE
FLAT RATE $19.95 FOR ALL BRISBANE & MELBOURNE SAME DAY DELIVERIES
Need it now? Place your order before 10.00 AM AEST Monday - Friday to receive your order by 6-9 PM!
If your tonight order is placed after 10.00 AM AEST Monday - Friday, On a Saturday/Sunday or NSW public holiday then your order will be delivered the following business day.
Unfortunately, we are unable to deliver to Australia Post Office Boxes, Business Addresses or Parcel Lockers with Same Day Delivery. Customers must provide a residential address where somebody can accept the delivery from our courier.
*Please note this option will only be available if Tonight Delivery is available to your address. For more information click here.
When will my order be shipped?
Orders received before 12 PM AEDT Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.
Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
*DUE TO THE HIGH NUMBER OF ORDERS FROM OUR SALE THERE IS CURRENTLY A DELAY IN DISPATCH TIMES. WE APOLOGISE FOR THIS INCONVENIENCE AND WE ARE WORKING SUPER HARD TO GET YOUR ORDER DISPATCHED AS SOON AS POSSIBLE.
Please visit our orders page for more information.
Australian Express & Standard Shipping
Australia Post | EXPRESS | 1-4 Business Days* | $7.95 AUD Free for orders over $99 AUD |
Australia Post | STANDARD | 2-14 Business Days* | $4.95 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.
New Zealand Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express | EXPRESS | 2-7 Business Days* | $14.95 AUD Free for orders over $150 AUD |
Australia Post | STANDARD | 8-13 Business Days* | $7.95 AUD Free for orders over $100 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.
United Kingdom Shipping
UK SHIPPING | 3-5 Business Days* | £6.00 GBP Free for orders over £100 GBP |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
United States Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post | STANDARD | 10-20 Business Days* | $7.95 AUD Free for orders over $150 AUD |
DHL Express | EXPRESS | 2-7 Business Days* | $14.95 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Canada Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post | STANDARD | 10-15 Business Days* | $7.95 AUD |
DHL Express | EXPRESS | 2-7 Business Days* | $14.95 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Ireland Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express | EXPRESS | 3-10 Business Days* | $20 AUD |
Australia Post | STANDARD | 10-15 Business Days* | $9.95 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
Europe Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Austria | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Belgium | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Croatia | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Denmark | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Finland | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
France | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Germany | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Greece | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Guernsey | DHL Express | EXPRESS | 3-10 Business Days* | $20 AUD |
Hungary | DHL Express | EXPRESS | 3-10 Business Days* | $30 AUD |
Italy | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Jersey | DHL Express | EXPRESS | 3-10 Business Days* | $20 AUD |
Lithuania | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Luxembourg | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Malta | DHL Express | EXPRESS | 3-10 Business Days* | $30 AUD |
Netherlands | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Norway | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Poland | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Portugal | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Slovenia | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Spain | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Sweden | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Switzerland | DHL Express | EXPRESS | 3-10 Business Days* | $25 AUD |
Estimated delivery times do not include dispatch times, customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Asia Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Hong Kong | DHL Express | EXPRESS | 2-7 Business Days* | $20 AUD |
Hong Kong | Australia Post | STANDARD | 20-30 Business Days* | $12.95 AUD |
Singapore | DHL Express | EXPRESS | 2-7 Business Days* | $20 AUD |
Singapore | Australia Post | STANDARD | 20-30 Business Days* | $12.95 AUD |
Japan | DHL Express | EXPRESS | 2-7 Business Days* | $20 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
If you need your item by a certain date & ASAP, we recommend upgrading to Express Shipping.
South America Shipping
Mexico | DHL Express | EXPRESS | 2-7 Business Days* | $20 AUD |
Puerto Rico | DHL Express | EXPRESS | 2-7 Business Days* | $85 AUD |
Guam | DHL Express | EXPRESS | 2-7 Business Days* | $85 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
Middle East Shipping
United Arab Emirates | DHL Express | EXPRESS | 3-10 Business Days* | $30 AUD |
Saudi Arabia | DHL Express | EXPRESS | 3-10 Business Days* | $30 AUD |
*ESTIMATED TIMEFRAMES DO NOT INCLUDE DISPATCH TIMES & DELAYS DUE TO CUSTOMS
What If My Country Isn't Listed At Checkout?
If your country is not listed please email info@whitefoxboutique.com for a shipping quote.
Customs Charges
Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
UK Custom Charges
Custom fees are included in the final price for UK customers at the checkout. No further fees are required at entry.
Applicable to orders placed from 25th Sept 2023 AEST
Custom holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Does my order require a signature on delivery?
For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).
If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.
Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.