Customer Care

  • ORDERS
  • PAYMENTS, PROMOS & GIFT VOUCHERS
  • SHIPPING

  • SHIPPING

    NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕

    NOTICE:
    Due to a high volume of orders during our EOFY sale, please expect delays for dispatch times & allow additional business days for your order to be processed & dispatched.     

     

    Please note that during this sale period, Same day and Tonight delivery is currently unavailable due to the high volume of orders. We do apologise for the inconvenience.

    Sydney Same Day & Tonight Delivery

    NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable from the 15th to the 19th of April due to the long weekend.

    NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

    NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

    NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

    NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.

    FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES

     

    Order by 10:30 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!

     

    Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!

     

    If your Same Day Order is placed after 1:30 PM AEST Monday - Friday or after 10:30 AM AEST Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.

    Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.

    *Please note this option will only be available if Same Day Delivery is available to your address. For more information click here

     

     

    When will my order be shipped?

    Orders received before 12 PM AEST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

    Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

    *Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

    Australian Express & Standard Shipping

    Australia Post

    EXPRESS

    1-4 Business Days*

    $7.95 AUD

    Free for orders over $99 AUD

    Australia Post

    STANDARD

    2-14 Business Days*

    $4.95 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

    If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
    Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

     

    New Zealand Shipping


    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    DHL Express

    EXPRESS

    2-7 Business Days*

    $14.95 AUD

    Free for orders over $150 AUD

    Australia Post

    STANDARD

    8-13 Business Days*

    $7.95 AUD

    Free for orders over $100 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.

    United States Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    Australia Post

    STANDARD

    10-20 Business Days*

    $7.95 AUD

    Free for orders over $150 AUD

    DHL Express

    EXPRESS

    2-7 Business Days*

    $14.95 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    Canada Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    Australia Post

    STANDARD

    10-15 Business Days*

    $7.95 AUD
    Free for orders over $150 AUD

    DHL Express

    EXPRESS

    2-7 Business Days*

    $14.95 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    United Kingdom & Ireland

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    DHL Express

    EXPRESS

    3-10 Business Days*

    $20 AUD

    Australia Post

    STANDARD

    10-15 Business Days*

    $9.95 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    Europe Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

     

    Austria

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Belgium

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Croatia

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Denmark

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Finland

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    France

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Germany

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Greece

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Guernsey

    DHL Express

    EXPRESS

    3-10 Business Days*

    $20 AUD

    Hungary

    DHL Express

    EXPRESS

    3-10 Business Days*

    $30 AUD

    Italy

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Jersey

    DHL Express

    EXPRESS

    3-10 Business Days*

    $20 AUD

    Lithuania

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Luxembourg

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Malta

    DHL Express

    EXPRESS

    3-10 Business Days*

    $30 AUD

    Netherlands

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Norway

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Poland

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Portugal

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Slovenia

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Spain

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Sweden

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    Switzerland

    DHL Express

    EXPRESS

    3-10 Business Days*

    $25 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

     

    Asia Shipping

    PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

    Hong Kong

    DHL Express

    EXPRESS

    2-7 Business Days*

    $20 AUD

    Hong Kong

    Australia Post

    STANDARD

    20-30 Business Days*

    $12.95 AUD

    Singapore

    DHL Express

    EXPRESS

    2-7 Business Days*

    $20 AUD

    Singapore

    Australia Post

    STANDARD

    20-30 Business Days*

    $12.95 AUD

    Japan

    DHL Express

    EXPRESS

    2-7 Business Days*

    $20 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    South America Shipping

     

    Mexico

    DHL Express

    EXPRESS

    2-7 Business Days*

    $20 AUD

    Puerto Rico

    DHL Express

    EXPRESS

    2-7 Business Days*

    $50 AUD

    Guam

    DHL Express

    EXPRESS

    2-7 Business Days*

    $50 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    Middle East Shipping

     

    United Arab Emirates

    DHL Express

    EXPRESS

    3-10 Business Days*

    $30 AUD

    Saudi Arabia

    DHL Express

    EXPRESS

    3-10 Business Days*

    $30 AUD

    *ESTIMATED TIMEFRAMES DUE TO COVID-19

    What If My Country Isn't Listed At Checkout?

    If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

    Customs Charges

    Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.

     

    Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

    We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

    Custom holds

    Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

    If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

    Does my order require a signature on delivery?

    For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

    If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

    Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

    Can't find what you are looking for?

    Click here to email us
  • RETURNS
  • PRODUCT & STOCK
  • GENERAL INFORMATION

SHIPPING

NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕

NOTICE:
Due to a high volume of orders during our EOFY sale, please expect delays for dispatch times & allow additional business days for your order to be processed & dispatched. 

 

Please note that during this sale period, Same day and Tonight delivery is currently unavailable due to the high volume of orders. We do apologise for the inconvenience.

Sydney Same Day & Tonight Delivery

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable from the 15th to the 19th of April due to the long weekend.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.

FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES

 

Order by 10:30 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!

 

Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!

 

If your Same Day Order is placed after 1:30 PM AEST Monday - Friday or after 10:30 AM AEST Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.

Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here

 

 

When will my order be shipped?

Orders received before 12 PM AEST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

Australian Express & Standard Shipping

Australia Post

EXPRESS

1-4 Business Days*

$7.95 AUD

Free for orders over $99 AUD

Australia Post

STANDARD

2-14 Business Days*

$4.95 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

 

New Zealand Shipping


PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

Free for orders over $150 AUD

Australia Post

STANDARD

8-13 Business Days*

$7.95 AUD

Free for orders over $100 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.

United States Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Australia Post

STANDARD

10-20 Business Days*

$7.95 AUD

Free for orders over $150 AUD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Canada Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Australia Post

STANDARD

10-15 Business Days*

$7.95 AUD
Free for orders over $150 AUD

DHL Express

EXPRESS

2-7 Business Days*

$14.95 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

United Kingdom & Ireland

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DHL Express

EXPRESS

3-10 Business Days*

$20 AUD

Australia Post

STANDARD

10-15 Business Days*

$9.95 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Europe Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

 

Austria

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Belgium

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Croatia

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Denmark

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Finland

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

France

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Germany

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Greece

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Guernsey

DHL Express

EXPRESS

3-10 Business Days*

$20 AUD

Hungary

DHL Express

EXPRESS

3-10 Business Days*

$30 AUD

Italy

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Jersey

DHL Express

EXPRESS

3-10 Business Days*

$20 AUD

Lithuania

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Luxembourg

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Malta

DHL Express

EXPRESS

3-10 Business Days*

$30 AUD

Netherlands

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Norway

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Poland

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Portugal

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Slovenia

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Spain

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Sweden

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

Switzerland

DHL Express

EXPRESS

3-10 Business Days*

$25 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

 

Asia Shipping

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

Hong Kong

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

Hong Kong

Australia Post

STANDARD

20-30 Business Days*

$12.95 AUD

Singapore

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

Singapore

Australia Post

STANDARD

20-30 Business Days*

$12.95 AUD

Japan

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

South America Shipping

 

Mexico

DHL Express

EXPRESS

2-7 Business Days*

$20 AUD

Puerto Rico

DHL Express

EXPRESS

2-7 Business Days*

$50 AUD

Guam

DHL Express

EXPRESS

2-7 Business Days*

$50 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Middle East Shipping

 

United Arab Emirates

DHL Express

EXPRESS

3-10 Business Days*

$30 AUD

Saudi Arabia

DHL Express

EXPRESS

3-10 Business Days*

$30 AUD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

What If My Country Isn't Listed At Checkout?

If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

Customs Charges

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.

 

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Custom holds

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

Does my order require a signature on delivery?

For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

Can't find what you are looking for?

Click here to email us