Customer Care

SHIPPING

Shipped By Delivery Time Price

NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕

Please allow additional business days for your order to be dispatched due to the current high volume. Thank you! 💕

Sydney Same Day & Tonight Delivery 

NOTICE: Sydney Same Day Tonight delivery will be unavailable for the 15th of July due to a high volume of orders. We do apologise for the inconvenience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.

FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES

Order by 10:00 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!

Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!

If your Same Day Order is placed after 1:30 PM AEST Monday - Friday, on a Sunday or NSW public holiday then your order will be delivered the following business day.

If you have purchased Same Day Saturday delivery after our 10:00 AM AEST cut off your order will be delivered the following Saturday.

Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here

SAME DAY DELIVERY IS CURRENTLY UNAVAILABLE

 

 

Brisbane & Melbourne Same Day Delivery

FLAT RATE $19.95 FOR ALL BRISBANE & MELBOURNE SAME DAY DELIVERIES

Need it now? Place your order before 10.00 AM AEST Monday - Friday to receive your order by 6-9 PM!

If your tonight order is placed after 10.00 AM AEST Monday - Friday, On a Saturday/Sunday or NSW public holiday then your order will be delivered the following business day.

Unfortunately, we are unable to deliver to Australia Post Office Boxes, Business Addresses or Parcel Lockers with Same Day Delivery. Customers must provide a residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Tonight Delivery is available to your address. For more information click here.

SAME DAY DELIVERY IS CURRENTLY UNAVAILABLE

When will my order be shipped?

We aim to dispatch all orders placed before 12 PM AEST Monday - Friday the same day. If your order is placed after this time, on a weekend or on a NSW Public Holiday we aim to have these dispatched the next business day*

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

Please visit our orders page for more information.

What If My Country Isn't Listed At Checkout?

If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

Customs Charges & Holds

Please refer to shipping information for your country to determine if customs charges will apply to your order.

Taxes and duties are included in the price for all countries part of the European Union and the United Kingdom.

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

Does my order require a signature on delivery?

DHL require a signature for all deliveries (unless a signature release is organised by the customer directly with the carrier).

Australia Post orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).

If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.

Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.

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