NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕
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ORDERS
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PAYMENTS, PROMOS & GIFT VOUCHERS
-
SHIPPING
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SHIPPING
NOTICE:
Due to a high volume of orders during our EOFY sale, please expect delays for dispatch times & allow additional business days for your order to be processed & dispatched.Please note that during this sale period, Same day and Tonight delivery is currently unavailable due to the high volume of orders. We do apologise for the inconvenience.
Sydney Same Day & Tonight Delivery
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable from the 15th to the 19th of April due to the long weekend.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.
FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES
Order by 10:30 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!
Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!
If your Same Day Order is placed after 1:30 PM AEST Monday - Friday or after 10:30 AM AEST Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.
Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.
*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here
When will my order be shipped?
Orders received before 12 PM AEST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.
Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
Australian Express & Standard Shipping
Australia Post
EXPRESS
1-4 Business Days*
$7.95 AUD
Free for orders over $99 AUD
Australia Post
STANDARD
2-14 Business Days*
$4.95 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.New Zealand Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARDDHL Express
EXPRESS
2-7 Business Days*
$14.95 AUD
Free for orders over $150 AUD
Australia Post
STANDARD
8-13 Business Days*
$7.95 AUD
Free for orders over $100 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.
United States Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post
STANDARD
10-20 Business Days*
$7.95 AUD
Free for orders over $150 AUD
DHL Express
EXPRESS
2-7 Business Days*
$14.95 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Canada Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post
STANDARD
10-15 Business Days*
$7.95 AUD
Free for orders over $150 AUDDHL Express
EXPRESS
2-7 Business Days*
$14.95 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
United Kingdom & Ireland
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express
EXPRESS
3-10 Business Days*
$20 AUD
Australia Post
STANDARD
10-15 Business Days*
$9.95 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Europe Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Austria
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Belgium
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Croatia
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Denmark
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Finland
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
France
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Germany
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Greece
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Guernsey
DHL Express
EXPRESS
3-10 Business Days*
$20 AUD
Hungary
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
Italy
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Jersey
DHL Express
EXPRESS
3-10 Business Days*
$20 AUD
Lithuania
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Luxembourg
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Malta
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
Netherlands
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Norway
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Poland
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Portugal
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Slovenia
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Spain
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Sweden
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
Switzerland
DHL Express
EXPRESS
3-10 Business Days*
$25 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Asia Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Hong Kong
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
Hong Kong
Australia Post
STANDARD
20-30 Business Days*
$12.95 AUD
Singapore
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
Singapore
Australia Post
STANDARD
20-30 Business Days*
$12.95 AUD
Japan
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
South America Shipping
Mexico
DHL Express
EXPRESS
2-7 Business Days*
$20 AUD
Puerto Rico
DHL Express
EXPRESS
2-7 Business Days*
$50 AUD
Guam
DHL Express
EXPRESS
2-7 Business Days*
$50 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Middle East Shipping
United Arab Emirates
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
Saudi Arabia
DHL Express
EXPRESS
3-10 Business Days*
$30 AUD
*ESTIMATED TIMEFRAMES DUE TO COVID-19
What If My Country Isn't Listed At Checkout?
If your country is not listed please email info@whitefoxboutique.com for a shipping quote.
Customs Charges
Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
Custom holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Does my order require a signature on delivery?
For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).
If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.
Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.
Can't find what you are looking for?
Click here to email us -
RETURNS
-
PRODUCT & STOCK
-
GENERAL INFORMATION
SHIPPING
NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕
NOTICE:
Due to a high volume of orders during our EOFY sale, please expect delays for dispatch times & allow additional business days for your order to be processed & dispatched.
Please note that during this sale period, Same day and Tonight delivery is currently unavailable due to the high volume of orders. We do apologise for the inconvenience.
Sydney Same Day & Tonight Delivery
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable from the 15th to the 19th of April due to the long weekend.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.
NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.
FLAT RATE $12.95 AUD FOR ALL SAME DAY, TONIGHT & SATURDAY DELIVERIES
Order by 10:30 AM AEST Monday - Saturday and receive your order before 5 PM AEST on the Same Day!
Need that dress for tonight? Place your order before 1:30 PM AEST Monday - Friday to receive your order before 9 PM!
If your Same Day Order is placed after 1:30 PM AEST Monday - Friday or after 10:30 AM AEST Saturday or on a Sunday or NSW public holiday then your order will be delivered the following business day.
Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.
*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here
When will my order be shipped?
Orders received before 12 PM AEST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.
Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
Australian Express & Standard Shipping
Australia Post |
EXPRESS |
1-4 Business Days* |
$7.95 AUD Free for orders over $99 AUD |
Australia Post |
STANDARD |
2-14 Business Days* |
$4.95 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.
If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.
New Zealand Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express |
EXPRESS |
2-7 Business Days* |
$14.95 AUD Free for orders over $150 AUD |
Australia Post |
STANDARD |
8-13 Business Days* |
$7.95 AUD Free for orders over $100 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Please be advised shipments in regional areas can take up 2 business days longer to arrive than the above estimated delivery timeframes.
United States Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post |
STANDARD |
10-20 Business Days* |
$7.95 AUD Free for orders over $150 AUD |
DHL Express |
EXPRESS |
2-7 Business Days* |
$14.95 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Canada Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Australia Post |
STANDARD |
10-15 Business Days* |
$7.95 AUD |
DHL Express |
EXPRESS |
2-7 Business Days* |
$14.95 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
United Kingdom & Ireland
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
DHL Express |
EXPRESS |
3-10 Business Days* |
$20 AUD |
Australia Post |
STANDARD |
10-15 Business Days* |
$9.95 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Europe Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Austria |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Belgium |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Croatia |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Denmark |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Finland |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
France |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Germany |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Greece |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Guernsey |
DHL Express |
EXPRESS |
3-10 Business Days* |
$20 AUD |
Hungary |
DHL Express |
EXPRESS |
3-10 Business Days* |
$30 AUD |
Italy |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Jersey |
DHL Express |
EXPRESS |
3-10 Business Days* |
$20 AUD |
Lithuania |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Luxembourg |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Malta |
DHL Express |
EXPRESS |
3-10 Business Days* |
$30 AUD |
Netherlands |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Norway |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Poland |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Portugal |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Slovenia |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Spain |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Sweden |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
Switzerland |
DHL Express |
EXPRESS |
3-10 Business Days* |
$25 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Asia Shipping
PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD
Hong Kong |
DHL Express |
EXPRESS |
2-7 Business Days* |
$20 AUD |
Hong Kong |
Australia Post |
STANDARD |
20-30 Business Days* |
$12.95 AUD |
Singapore |
DHL Express |
EXPRESS |
2-7 Business Days* |
$20 AUD |
Singapore |
Australia Post |
STANDARD |
20-30 Business Days* |
$12.95 AUD |
Japan |
DHL Express |
EXPRESS |
2-7 Business Days* |
$20 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
South America Shipping
Mexico |
DHL Express |
EXPRESS |
2-7 Business Days* |
$20 AUD |
Puerto Rico |
DHL Express |
EXPRESS |
2-7 Business Days* |
$50 AUD |
Guam |
DHL Express |
EXPRESS |
2-7 Business Days* |
$50 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
Middle East Shipping
United Arab Emirates |
DHL Express |
EXPRESS |
3-10 Business Days* |
$30 AUD |
Saudi Arabia |
DHL Express |
EXPRESS |
3-10 Business Days* |
$30 AUD |
*ESTIMATED TIMEFRAMES DUE TO COVID-19
What If My Country Isn't Listed At Checkout?
If your country is not listed please email info@whitefoxboutique.com for a shipping quote.
Customs Charges
Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.
Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.
We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.
Custom holds
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.
If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com
Does my order require a signature on delivery?
For hygiene reasons, courier drivers with DHL Express, no longer require a signature upon delivery until further notice. Australian orders placed with Same Day Delivery, Express and Standard require a signature upon delivery (unless a signature release is organised by the customer directly with the carrier).
If your order requires a signature on delivery please provide an address you will be at Monday - Friday. If you authorise a 'Signature Release' on your order, White Fox Boutique and the carrier are not liable for any loss or damage to the package.
Please note: International Standard shipping is an authority to leave service and does not require a signature on delivery.