NOTICE: Unfortunately, due to the COVID-19 restrictions and staff having to isolate, we are experiencing significant delays with the processing and dispatch time of orders. Our White Fox team are working super hard to try and get orders out as quickly as possible! We thank you for your patience and understanding during this time 💕

HOW DO I JOIN WHITE FOX LOYALTY CLUB?

NOTICE: Sydney Same Day Tonight delivery will be unavailable for the 15th of July due to a high volume of orders. We do apologise for the inconvenience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get your orders as quickly as possible so we thank you for your patience.

NOTICE: Sydney Same Day, Tonight & Saturday Delivery will be unavailable until further notice due to the high volume of traffic and orders. Our team is working super hard to get orders despatched as quickly as possible so we thank you for your patience.

SIMPLY HEAD OVER TO THE LOYALTY CLUB PAGE AND LOG IN OR CREATE AN ACCOUNT IF YOU HAVE NOT SHOPPED WITH US BEFORE.

HOW DO I GAIN & LOSE REWARD POINTS IN THE LOYALTY CLUB?

WHITE FOX LOYALTY CLUB MEMBERS EARN 1 POINT PER $1 SPENT. TO EARN POINTS MEMBERS MUST BE LOGGED IN TO THEIR ACCOUNT

REGARDING RETURNING ITEMS & GIFT CARDS:

    - RETURNING FOR A REFUND OR CREDIT NOTE WILL DEDUCT THE POINTS FROM YOUR BALANCE.
- IF USING A GIFT CARD YOU WILL NOT GAIN POINTS.

HOW DO I KEEP TRACK OF MY POINTS HISTORY?

LOG IN TO YOUR ACCOUNT TO CHECK YOUR STATUS LEVEL AND POINTS AVAILABLE.

HOW DOES WHITE FOX REFER A FRIEND PROGRAM WORK?

GIVE $15, GET $15

CUSTOMERS CAN INVITE THEIR BESTIES TO TAKE $15 OFF THEIR FIRST ORDER WITH US AND WILL RECEIVE $15 OFF IN RETURN.

ELIGIBILITY:

  -   THIS APPLIES TO NEW CUSTOMERS ONLY         
- YOU WILL RECEIVE YOUR $15 OFF ONCE YOUR BESTIE HAS MADE A PURCHASE
- YOUR EMAIL ADDRESS MUST BE VALID

 

REFER A BESTIE HERE.

CUSTOMERS CAN INVITE THEIR BESTIES TO TAKE $20 OFF THEIR FIRST ORDER WITH US AND WILL RECEIVE $20 OFF IN RETURN.

ELIGIBILITY:

- THIS APPLIES TO NEW CUSTOMERS ONLY

- YOU WILL RECEIVE YOUR $20 OFF ONCE
YOUR BESTIE HAS MADE A PURCHASE

- YOUR EMAIL ADDRESS MUST BE VALID

REFER A BESTIE HERE

WHEN WILL MY POINTS SHOW IN MY ACCOUNT AFTER I HAVE MADE A PURCHASE?

POINTS WILL AUTOMATICALLY SHOW IN YOUR REWARDS PROFILE AFTER YOUR ORDER HAS BEEN PLACED.

HOW DO I REDEEM MY POINTS?

YOU CAN REDEEM POINTS FOR PRODUCTS IN THE LOYALTY SHOP & GIFT CARDS TO BE REDEEMED ONLINE ONCE LOGGED IN TO YOUR ACCOUNT.

DO MY REWARDS EXPIRE?

NO.

DOES MY COUPON CODE EXPIRE?

YES, ANY COUPON EARNED VIA THE LOYALTY CLUB WILL EXPIRE AFTER 30 DAYS.

CAN I TRANSFER MY POINTS BETWEEN WHITE FOX AU, uk & US STORES?

NO. ALL POINTS ACCUMLATED ON EACH STORE ARE SEPERATE, AS THESE STORES OPERATED INDEPENDENTLY.

HOW DO I KEEP MY TIER STATUS?

REWARDS MEMBERS WILL RETAIN THEIR LEVEL STATUS FOR 12 MONTHS. AFTER THIS, IF NO POINTS HAVE BEEN EARNED IN THE YEAR. THEY WILL DROP DOWN IN LEVELS.

IF I HAVE MADE PURCHASES PRIOR TO JOINING THE CLUB, DO I EARN POINTS?

NO. LOYALTY CLUB MEMBERS ARE UNABLE TO EARN POINTS ON PURCHASES MADE PRIOR TO JOINING THE CLUB ON THE 1ST OF AUGUST, 2023.

WHAT PRODUCTS ARE AVAILABLE ON THE LOYALTY CLUB SHOP?

ONLY PRODUCTS FEATURED IN THE WHITE FOX LOYALTY CLUB REWARDS SHOP ARE AVAILABLE FOR REDEMPTION. THIS CAN BE VIEWED ONCE LOGGED INTO YOUR ACCOUNT UNDER LOYALTY SHOP.

CAN I REDEEM PRODUCTS IN THE LOYALTY SHOP WITHOUT PURCHASING ANYTHING ON THE WHITE FOX WEBSITE?

NO, YOU ARE UNABLE TO REDEEM ANYTHING ON THE LOYALTY SHOP AND CHECKOUT WITHOUT PURCHASING AN ITEM FROM THE WHITE FOX WEBSITE.