Order Enquiries

The express shipping timeframe on our website refers to the estimated time of delivery once your order has been dispatched from our warehouse. Please refer to 'When will my order be dispatched?' for more information.

This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.

All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edit your order as it can take 1-2 Business Days for our Customer Service team to respond to your email.

Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order. We're really quick at packing your order up which means we can't make any changes once you've placed it.

Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!