We aim to dispatch all orders placed before 12 PM AEDT Monday - Friday the same day. If your order is placed after this time, on a weekend, or on a NSW Public Holiday, we aim to have these dispatched the next business day*.
Purchases made on weekends, and on NSW Public Holidays, are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.
*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.
Orders are dispatched from our warehouse in Sydney, Australia.
Visa, Mastercard, Paypal, American Express, Zip Pay and Afterpay (AU & NZ only) are available on our website at checkout.
It’s possible the confirmation email has gone to your spam mail or maybe we have an incorrect email address for you.
Please contact us straight away at info@whitefoxboutique.com with the Full Name the order was placed under.
Your tracking information will be sent via email once your order has been dispatched from our warehouse.
All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes. If you place an order and email us straight away, it is not guaranteed that we will be able to cancel or edit your order as it can take 24-48 hours for our Customer Service team to respond to your email.
Once an order has been processed, we’re unable to make changes to the address. If you contact us immediately after placing your order, we’ll do our best to assist, but please note it may take 24 - 48 hours for our Customer Service team to respond, and we cannot guarantee edits to your order.
Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order.
This indicates that we have received your order and are actively working on its dispatch. Once the dispatch process is complete, the status will transition to 'fulfilled,' and you will receive your tracking information through email.
Unfortunately, once an order has been dispatched from our warehouse, we have no control over any delays within the postal network. Please know, your order is on its way, and we are doing everything we can to ensure it is delivered as quickly as possible.
You can contact the shipping company directly with your tracking number for more information as to why your order was returned back to us. Once we receive the package, a store credit will be automatically processed for the items in the order. This store credit will be added to your White Fox Boutique account, which you can use on a new order.
To access your White Fox Boutique account, simply enter your email address on the login page. You’ll receive a 6-digit code via email. Enter that code to complete the login. No password needed!
If you haven’t shopped with us before, don’t worry - a new account will be automatically created once you log in for the first time.
To access Shop Pay, go to our Login page and select ‘Sign in with Shop’. Enter your email address, then follow the authentication steps to log in.
Alternatively, you can log in at checkout by selecting ‘Shop’ under Express Checkout, entering your email, and completing the authentication steps.
We're sorry to hear you have received an incorrect or faulty item.
Please email info@whitefoxboutique.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.
Customers are advised to place orders exclusively through our official website:
Purchasing through our official website ensures the authenticity of products and safeguards your personal information.
We do not wholesale our products to other sellers or stores.
White Fox Boutique is exclusively based online only.
The express shipping timeframe on our website refers to the estimated time of delivery once your order has been dispatched from our warehouse. Please refer to 'When will my order be dispatched?' for more information.
We have moved all Canadian customers to the Canada store to provide a better shopping experience, including more accurate shipping and delivery times.
If you are located in Canada, and you previously had an account on our US store, please reactivate your account here.
