Refunds & Returns
Categories
What do I do if I have received a faulty item?
Posted by Ashlyn Hogan on
If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@whitefoxboutique.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a free returns label for you to return the item for a refund, store credit or direct replacement. Please note that White Fox Boutique does not accept returns for garments which have been damaged during wash or wear and tear.
When will I receive my store credit?
Posted by Ashlyn Hogan on
Once we receive your return to our warehouse in Sydney Australia we will then process this, processing time can take 3-4 business days. Store credit will then be added to your account. You will be contacted via email with the details of your processed return.
Where will my return be processed?
Posted by Ashlyn Hogan on
All returns are processed at our warehouse located in Sydney, Australia.
How long does it take to process my return?
Posted by Ashlyn Hogan on
Once your return is received, processing time can take 3-4 business days. *Please allow extra processing time during high volume periods.
Can I exchange an Item?
Posted by Ashlyn Hogan on
Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.
