This happens on the app because the code is being entered in the discount code field in the cart, instead of the gift card field at checkout. To use your code successfully, please continue to the checkout page where you’ll find the gift card field.
For all Canadian Loyalty Club Customer Accounts please refer to the below information:
Your point balance has automatically transferred over to the Canada store. However, you will not be able to see your loyalty redemption history. If you need further assistance on accessing your loyalty account please reach out to our customer service team on info@whitefoxboutique.com.
Please ensure your birth date is added to your account to receive your birthday reward. Terms and conditions apply. For more information, contact info@whitefoxboutique.com.
White Fox Loyalty Club members earn 1 point per $1 spent. To earn points, members must be logged in to their account.
Regarding returning items & gift cards:
Returning for a refund or credit note will deduct the points from your balance.
If using a gift card, you will not gain points.
No, you are unable to redeem anything from the Loyalty Shop and checkout without first purchasing an item from the White Fox website.
Only products featured in White Fox Loyalty Club Rewards Shop are available for redemption. These can be viewed under the Loyalty Shop once you're logged into your account.
No, Loyalty Club members are unable to earn points on purchases made prior to joining the club on the 1st August 2023.
Rewards members will retain their level status for 12 months. After this, If no points have been earned in the year, they will drop down in levels.
No, all points accumulated on each store are separate, as these stores operate independently.
Yes, any coupon earned via the Loyalty Club will expire after 30 days.
No, your rewards do not expire.
You can redeem points for products in the Loyalty Shop, and gift cards can be redeemed online once logged into your account.
Points will automatically show in your rewards profile after your order has been placed.
Give $20, Get $20.
Customers can invite their besties to take $20 off their first order with us and will receive $20 off in return.
Eligibility:
This applies to new customers only.
You will receive your $20 off once your bestie has made a purchase.
