Customer Care

Unfortunately, we are unable to edit the billing address once an order has been placed. If you received the thanks for your order confirmation page, that means you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

We're sorry to hear you have received an incorrect or faulty item!

Please email info@whitefoxboutique.com with your order number and 2-3 clear photos of the item, so we can solve this as soon as possible.

Unfortunately, once you've placed your order it is not possible to amend any details. This includes changing the delivery option, delivery address or payment methods as our warehouse team will have already started processing your order.

We're really quick at packing your order up which means we can't make any changes once you've placed it.

All order cancellations are processed as store credit. If your order has already processed, we are unable to cancel the order or make any changes.
If you place an order and email us straight away - it is not guaranteed that we will be able to cancel or edit your order as it can take 1-2 Business Days for our Customer Service team to respond to your email.

Steps to use store credit at checkout.

1. Add item/s to your bag

2. Continue to checkout

3. Login to your White Fox Customer Account

4. Enter your shipping information

5. Choose a shipping method

6. In the order summary enter the total amount of store credit you want to use then click "Apply"

7. Store credit will be applied to your order.

8. If your total amount is more than your credit you will then need to also select Credit Card or PayPal to pay the remainder.

(Store Credits expire within 12 months, and can be used on any item/s online)

Yes, We have White Fox Giftcards! Click HERE to purchase

Steps to use a discount code at checkout.

1. Add items to your bag

2. Continue to checkout

3. Enter your email address & shipping information

4. Choose a shipping method

5. In the order summary enter your discount code in the discount code box then click "Apply"

6. Discount code is applied to your order

(Please note that discount codes are not valid on collaboration items).

Sorry! Only one discount code can be applied to an order. Discount codes must be entered at checkout and cannot be redeemed after this point.

Unfortunately, Afterpay and Store Credit cannot be used to purchase gift cards at checkout. Sorry!

Orders received before 12 PM AEST Monday - Friday are shipped the same day. If your order is placed after this time, it will be dispatched the next business day*.

Purchases made on weekends and on NSW Public Holidays are processed and shipped the following business day. Once your order is dispatched you will receive your tracking number via your email entered at checkout.

*Estimated shipping/delivery times do not include dispatch times, during high volume periods & sales dispatch times may vary.

FLAT RATE $14.95 AUD FOR ALL SAME DAY DELIVERIES

Order by 11:30 AM Monday - Friday AEST and receive your order before 5PM AEST on the Same Day!

If your Same Day Order is placed after 11:30 AM AEST or on a weekend or NSW public holiday then your order will be delivered the following business day.

Unfortunately, we are unable to deliver to Australia Post Office Boxes or Parcel Lockers with Same Day Delivery. Customers must provide a business or residential address where somebody can accept the delivery from our courier.

*Please note this option will only be available if Same Day Delivery is available to your address. For more information click here

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Please note Australia Post Express Shipping and Standard Shipping require a signature upon delivery.

If you are located within NSW/ACT or the national Express Post Network (most metropolitan areas), this means Next Business Day Delivery for majority of customers. To check if you fall within Australia Post's Next Business Delivery Network, click HERE.
Shipments in regional areas outside the Next Business Day Network take 2-4 business days. Estimated delivery times are to be used as a guide only, and do not take into account any possible delays.

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Please be advised shipments in regional areas can take an up 2 business days longer to arrive than the above estimated delivery timeframes.

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DUE TO COVID-19 INTERNATIONAL STANDARD SHIPPING WILL NO BE LONGER OFFERED FOR USA & CAN FROM 14TH MAY

*ESTIMATED TIMEFRAMES DUE TO COVID-19

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DUE TO COVID-19 INTERNATIONAL STANDARD SHIPPING WILL NO BE LONGER OFFERED FOR USA & CAN FROM 14TH MAY

*ESTIMATED TIMEFRAMES DUE TO COVID-19

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DUE TO COVID-19 INTERNATIONAL STANDARD SHIPPING WILL NO BE LONGER OFFERED FOR IRELAND FROM 19TH MAY

*ESTIMATED TIMEFRAMES DUE TO COVID-19

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

DUE TO COVID-19 INTERNATIONAL STANDARD SHIPPING WILL NO BE LONGER OFFERED FOR FRANCE & GERMANY FROM 19TH MAY

*ESTIMATED TIMEFRAMES DUE TO COVID-19

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within the estimated delivery time above, please contact your local customs office or shipping courier. If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

PLEASE NOTE PO BOX & APO BOX ADDRESSES MUST USE AUSTRALIA POST STANDARD

*ESTIMATED TIMEFRAMES DUE TO COVID-19

*ESTIMATED TIMEFRAMES DUE TO COVID-19

*ESTIMATED TIMEFRAMES DUE TO COVID-19

If your country is not listed please email info@whitefoxboutique.com for a shipping quote.

Customers can be charged for buying & importing product into their country. White Fox Boutique does not take responsibility of any customs or import fees that may occur once the parcel reaches its destination country, the recipient must cover these changes. Please note White Fox Boutique does not collect or handle any tax charges or fees. If you have any queries regarding tax you may have been charged, please contact your local customs office.

Unfortunately, we have no control over these charges, and cannot tell you how much these would be, as these fees vary widely from country to country.

We recommend contacting your local customs office prior to ordering ANYTHING online, so you are not surprised by any unexpected charges.

Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your parcel within a delivery time estimated above, please contact your local customs office or shipping courier.

If you're still having trouble with delivery please reach out to our customer service team at info@whitefoxboutique.com

If you are unhappy with your purchase, you are welcome to return your items for a Store Credit as we do not refund for change of mind or incorrect sizing. If you purchased your items using a discount code, your store credit will be the final amount you paid for that item (minus the discount). Store Credits expire within 12 months, and can be used on any item/s on our website.

- Items will only be accepted if returned in 100% original condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.

- Customers must cover the postage cost to send the item back to us.

- ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

- Please note: We do not accept the return of any intimate sets with briefs, cosmetics, fake tan, fishnet stocking, socks, silicone freebras or earrings unless defective or faulty.

- All clothing & swimwear must be tried on over underwear for hygiene. Do not remove the hygiene seal on swimwear as returns will not be accepted if removed (unless defective).

- Please return shoes in the original box in a postage bag. The box must be received in original condition to be accepted.

- It is recommended that you use a traceable delivery method for all returns to ensure your delivery is safely returned to us. We are not responsible for any loss or damage to parcels returned to us.

- Items which do not satisfy the above Conditions of Return for our change of mind policy will not be accepted and the customer will be notified.

To submit a return for store credit, click on 'SUBMIT A RETURN' at the top of this page or log into your White Fox account and click 'Return Items' next to your order.

- Sadly we don't accept the return of sale items. All sale items are final, there is no exchange or refunds on sale items unless there is a manufacturing fault.
(Please note 'sale items' are items under the sale section of our website)

Returns must be sent back to us within 60 days of purchase.

Once your return is received, processing time can take 3-4 business days.

*Please allow extra processing time during high volume periods.

Unfortunately, we are currently unable to process exchanges. You can return the item to us for a store credit which you can use to place a new order.

ALL SALE ITEMS ARE FINAL, THERE IS NO EXCHANGE OR REFUNDS ON SALE ITEMS UNLESS DEFECTIVE OR FAULTY.

If you think you have received an item with a manufacturing fault or an incorrect item to the one ordered - please email our Customer Service team as soon as possible at info@whitefoxboutique.com and attach 2-3 clear photos of the fault you are seeing. If the garment is found to have a manufacturing fault, we are happy to organise a refund, store credit or direct replacement.

Please note that White Fox Boutique does not accept returns for garments which have been damaged during wash or wear and tear.

You are welcome to place an order as a 'Guest' at checkout. If you have checked out as a 'Guest' and would like to return your item for store credit, click on 'SUBMIT A RETURN' at the top of this page using your order number and email address used for the order. Once we receive and process your return, your store credit will be applied under the email address used to place the order. To access the store credit, you will need to 'Register' the account by clicking here.

Once we receive your return, you will be issued with a store credit for the final price of the item/s. The Afterpay installments will continue to be captured until the order has been paid in full.

To Return your order please follow the below steps:

1. Submit a return via our returns page or through your White Fox account.
2. Make sure your order number and email address is filled in then click ‘Return Items’
3. Select the item/s you want to return then click ’next’
4. Select your return reason and Quantity from the drop down then click ‘next’
5. Two Postage options will appear

Option A: To use your own return shipping method

You will receive an email with our returns address and you can use your own method of shipping to send your return back to us.  (Please note, postage must be covered to send your return back to us).

Option B: Pre-paid shipping label

You will receive a paid returns label via email which you attach to the front of return and take to your local post office. (Please note once we receive your return $9.95 AUD will be deducted from your store credit to cover the cost of the return label).

If you are located in New Zealand & would like to use our flat rate return feature;

- CLICK HERE to access the Return Portal

- Fill out the information needed & purchase the flat rate postage of $9.10AUD

- Download & Print the Returns Label

- Stick the label onto your return at home or the post office

- If you use the original postage bag make sure you cross out any old addresses

- Place your parcel into your nearest NZ Post box or office

- Please note, the label will have a NZ address - from there your return package will then be forwarded to our warehouse in Australia (this can take approx 2 weeks to arrive)

To Return your order please follow the below steps:

1. Submit a return via our returns page or through your White Fox account.
2. Make sure your order number and email address is filled in then click ‘Return Items’
3. Select the item/s you are wanting to return then click ’next’
4. Select your return reason and quantity from the drop down then click ‘next’
5. Select 'Store Credit customer to return products (0)'
6. You will receive an email with our returns address and you can use your own method of shipping to send your return back to us.  (Please note postage must be covered to send your return back to us).

Most of our clothes are true to size, however, there are variations every now and then, depending on the supplier. We always try to specify if something runs a little small or large. On each product, we list the size of the model and what size she is wearing along with a recommendation if necessary e.g. Go up one size.

If you're still unsure, feel free to email our online stylist at stylist@whitefoxboutique.com for personalised sizing recommendations.

Our items can sell out within hours and we are not always able to restock them. You can sign up to our email notification list by selecting 'request restock' and entering your email address on the item & size you would like to purchase. If this item is restocked you will receive a restock notification email.

For more information or an estimated restock date please email info@whitefoxboutique.com

All items are covered by a 3 month warranty however this does not cover wear & tear or mis-use of the product. All manufacturing faults are covered under this warranty. Warranty will be void if the care instructions are not followed or if the item has been damaged due to mis-use. Not sure if you're covered?

Please email info@whitefoxboutique.com if you have any questions.

White Fox Boutique is exclusively based online only.

We are located in gorgeous Sydney, Australia!

Sorry, we do not sell our stock wholesale at the moment.